Privacy Policy

Last updated: 30 October 2025

At Five Acres Dog Field, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and store your data when you make a booking or use our services.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For collecting data covered by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) the Data Controller is Five Acres Dog Field Limited.

We may collect and process the following data about you:

• Information that you provide directly, i.e. your name, email address, telephone number, payment details (processed securely via our payment provider) and information about your booking (dates, times, number of dogs). We may ask for further information in certain circumstances – for example if you own a Banned Dog Breed, or if you are a dog trainer wishing to hold a class at the Field. You have the right to withdraw consent at any time by requesting that we delete any such information.
• Information that you provide by registering to use our site, subscribing to our service, posting material or requesting further services. You have the right to withdraw consent at any time by deleting your account.
• If you contact us by email, we will keep a record of that correspondence. This will be stored on our email system. You have the right to withdraw consent at any time by asking us to delete these mails.
• Details of your visits to our website. This includes limited technical data such as your IP address, browser type and version, device type and operating system, how you found and used our website (via cookies or analytics tools). This will be stored on our Google Analytics account.

For the safety and security of users and property, CCTV cameras may operate at the Facility. Footage is recorded and retained for a limited period and may be used to investigate incidents, misuse, or breaches of our Terms and Conditions.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Union (“EU”). It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers (see above: Information we may collect from you). Any payment transactions will be encrypted using SSL technology, and processed by an external payment processor i.e. PayPal, Stripe or other. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use information held about you in the following ways:

• To manage and confirm your bookings;
• To contact you about your session or any issues;
• To reply to your enquiries;
• To process payments securely;
• To maintain the safety and security of the Field;
• To improve our services and user experience; and
• To comply with legal and regulatory obligations.

We do not sell or rent your information to any third parties.

We process your personal data under one or more of the following lawful bases:

• Contract: To provide you with the services you have booked.
• Legitimate interests: To manage the business, ensure site safety, and prevent misuse.
• Legal obligation: To comply with UK laws and regulations (e.g. accounting, incident reporting).
• Consent: For optional communications such as marketing (you may withdraw consent at any time).

Booking and contact data: kept for up to 6 years for accounting and record-keeping.

CCTV footage: typically retained for 30 days, unless required for investigation.

Marketing data: retained until you withdraw consent or unsubscribe.

Under the UK GDPR, you have the following rights:

• To access a copy of your personal data;
• To correct or update inaccurate data;
• To request deletion of your data (where legally possible);
• To restrict or object to certain types of processing;
• To withdraw consent (e.g. marketing emails);
• To lodge a complaint with the Information Commissioner’s Office (ICO)

Website:  www.ico.org.uk

To exercise your rights, contact us using the details below.

We take appropriate technical and organisational measures to protect your data, including:

• Secure, encrypted connections (SSL) on our website;
• Password-protected systems;
• Restricted access to data on a need-to-know basis; and
• Regular review of our data handling procedures.

Our website may use cookies to improve functionality and performance. You can manage or disable cookies through your browser settings.

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. The latest version will always be available on our website and will include the date of the most recent update.

Questions, comments and requests regarding this privacy policy are welcomed and should be sent using email to the following address:  hello@fiveacresdogfield.co.uk