Terms & Conditions of use

Last updated: 31 December 2025

These Terms and Conditions (“Terms”) govern the use of Five Acres Dog Field (“the Field”, “the Facility”, “we”, “us”, “our”).

By booking or using the Field, you (“the Customer”, “you”, “your”) agree to these Terms.

1.1 – The Field is a self-service, private dog exercise area designed to provide a safe, enclosed space for off-lead play and training.

1.2 – The Field is unmanned – users are responsible for their own safety, that of their dogs, and any accompanying persons.

2.1 – All bookings must be made and paid for in advance via our online booking system at www.fiveacresdogfield.co.uk . Any breach of this condition will lead to your permitted use of the Field being permanently revoked.

2.2 – Payment is required in full at the time of booking and is made through Stripe. No cash must be left at the Field.

2.3 – When making your booking, you must be honest about the number of dogs your booking is for. Spot checks are carried out and CCTV is in operation. There is a different pricing structure where more than 4 dogs are brought to the Field. We must be notified in advance of any changes to your dog numbers that would change your price category.

2.4 – Please note that for all bookings (other than group bookings which must be arranged directly with us), a maximum of two vehicles are permitted at the Facility.

2.5 – Once confirmed, bookings are non-transferable and non-refundable, except as set out in Section 12.

2.6 – Your booking entitles you to exclusive use of the Field for the duration of your session. If you have booked a socialisation or training class, your use will be shared with others. Please refer to Section 10.

3.1 – You will receive gate access instructions including the padlock code for your booking via email after payment is confirmed. Please note that the padlock code is changed regularly. If it changes between the time of your booking and the time of your session, we will notify you.

3.2 – Please arrive no earlier than 5 minutes before your booking and leave promptly at the end of your session. Your booking slot includes the time it takes for you to load your dog back into the car. You need to be ready to leave the car park at the end of your allotted time.

3.3 – Do not enter the Field before your time slot, even if the car park appears to be empty. Another customer may be using the Field, who has arrived on foot.

3.4 – If, on your arrival, the previous user has not exited the Field, please wait behind the yellow line until the previous user has fully exited and secured the gate. The previous customer may have reactive, nervous or antisocial dogs.

3.5 – Do not request that the previous user leaves the gate open for you to access the Field and when your session ends, do not let the next user into the Field.

3.6 – If the previous user is still in the Field at the time when your booking is due to start, please inform us immediately on 07812031736.

3.7 – Should you enter the Field late, this will not alter the end time of your booking. You should ensure that you vacate the site on time so as not to cause any delay to subsequent customers waiting to start their session.

3.8 – Always ensure that the vehicular gate is closed and locked immediately after entry and exit. Please also ensure that the pedestrian gate into the Field is kept closed during your session.

4.1 – Please park considerately in the designated area and ensure that gates and driveways are not obstructed.

4.2 – Vehicles and their contents are left entirely at your own risk. We accept no responsibility for loss or damage incurred.

5.1 – Dogs must be kept on a lead until safely inside the enclosed area.

5.2 – Dogs must never be left unattended in the Field.

5.3 – All dogs must remain under your control at all times.

5.4 – No more than 4 dogs may be exercised during one session, unless additional dogs have been booked in, in advance.

5.5 – Please discourage your dog from digging as this can make the Field insecure and dangerous to other users. Any holes dug must be refilled and reported for safety and security reasons.

5.6 – Do not drop litter or leave toys or uneaten treats in the Field or shelters. Dogs may swallow them and become ill, so please take everything home with you at the end of your session.

5.7 – Do not bring your dog to the field if they are or have been unwell in the last 48 hours. This includes coughing, diarrhoea, vomiting, general illness, lethargy etc. Doing so could be harmful to other dogs visiting the Field.

5.8 – All dogs using the field must be regularly treated for flea, tick and worm prevention and fully vaccinated.

6.1 – Professional dog walkers and trainers are welcome to use the Field, but must obtain the prior consent of the owner. Please contact hello@fiveacresdogfield.co.uk to discuss terms and availability.

6.2 – Professional dog walkers and trainers must have their own professional indemnity and public liability insurance in place and must provide a copy of this to us before the relevant session. Inability to provide a copy will mean that permission to use the field will be withheld. Insurances must be kept up to date and valid for the intended duration of use of the field.

7.1 – Although we will be inspecting and maintaining the fence regularly, holes or other damage to the fence may occur from time to time due to a number of reasons including digging by dogs or other animals, fallen trees or branches and general wear and tear. If you become aware of any issues with the state of the fence, please let us know immediately so that we can rectify the situation.

7.2 – The fencing installed at the field is 6 feet (1.8 metres) high throughout which would not be scalable to most dogs. However, you know your dog best and if you there is a chance that your dog would be able to scale such a fence then you will need to keep your dog on a lead in the Field as it may not be secure for you.

8.1 – It is important to us that the Field can be enjoyed by all ages and you are therefore welcome to bring children to the field. However, they must be supervised at all times and you are responsible for making sure that they do not injure themselves or breach any of these Terms.

8.2 – Please be aware that the field has not been made child safe and users must respect the area and contents. Children must not be allowed to climb our fences, gates or equipment and anyone under the age of 18 must be accompanied by an adult.

9.1 – You agree not to let anyone else into the Field other than your friends or family members you have brought with you to enjoy walking your dog. By bringing friends or family, you agree that you take full responsibility for their safety and for making sure that they are aware of and abide by these Terms at all times whilst using the Field.

9.2 – The Field is a countryside based facility and as such, although it is maintained, there may be branches, stones and uneven ground in the Field which may be concealed under long grass or other vegetation.

9.3 – The Field is surrounded by native hedging which includes brambles, hawthorn and blackthorn. The hedge is outside the fenced area and is regularly checked and maintained, however we cannot guarantee that sticks or thorns will not be blown from the hedge into the field by high winds. You must therefore treat the Field as any other natural environment and you are responsible for being vigilant of any hazards to you and/ or your dog.

9.4 – The Field may get wet and muddy from time to time (especially in the winter months) so you must ensure that adequate and sensible footwear is worn at all times.

9.6 – All dog waste must be bagged and placed in the dedicated bins provided. We also ask if you see any poo at all that you please pick it up. As the Field is large, there is a possibility that you may miss your own dog’s poo, but if you pick up any you see, others will pick up yours.

9.7 – Remove all toys, litter, and personal belongings before leaving. Please be particularly vigilant to remove any broken toys or balls. Tennis balls in particular can pose a choking risk to dogs.

9.7 – At no point should dogs be tethered to any structures within the perimeter of the Field i.e. fencing, posts or gates.

9.8 – Smoking, BBQs, alcohol, and glass are not permitted anywhere on the premises.

9.9 – There is mains water available on site. Please ensure that you provide adequate drinking water for your dogs, especially in hot weather.

9.10 – In accordance with the law regarding “Responsible Dog Ownership” you are entirely responsible for yours and your dog’s safety whilst at the Field. The law states that you should be in control of your dog at all times and this law still applies at the Field.

9.11 – We reserve the right to access the Field at any time to carry out inspections and only decisions made by us regarding safety and fitness of use will be binding.

9.12 – We reserve the right to refuse permission or to evict any persons from the premises.

9.13 – The equipment provided is there to enrich your dog’s experience. Before using the facilities, please ensure that your dog is physically fit and able to use the facilities.

9.14 – Please monitor your dog’s wellbeing carefully and stop immediately if any signs of injury or distress are shown. Consider using warm up exercises to ensure risk of injury is minimized. Do not push your dogs to use any of the obstacles, allow them to go at their own pace and always only use reward-based training.

9.15 – Do not use the equipment in wet or icy conditions as surfaces may be extremely slippery.

9.16 – Undertaking agility activities is not advised in young or very old dogs, due to potential impact on their health and physical development. Use of the equipment is at your own risk. If your dog is considered to be a puppy, we strongly advise you not to use the agility equipment.

9.17 – A compost toilet is provided at the Field for your convenience. Please read the instructions in the toilet which set out how this should be used and leave the toilet in the state in which you would expect to find it.

9.18 – A dog shower is provided. Please note that this uses cold water only. If you would like to shower your dog, please bring your own towels as these are not provided. Please leave the dog shower in the state in which you would expect to find it.

10.1 – The same rules apply as those booking individual sessions in terms of vaccinations, insurance etc.

10.2 – You are still responsible for control of your dog at group sessions even if a trainer is present.

10.3 – Beware that other dogs and their owners will be attending play sessions.

10.4 – Owners can leave play sessions with their dogs at any time during the session. We encourage people to leave if they feel that their dog is overwhelmed, over stimulated or unhappy.

10.5 – The trainer running the session can ask anyone to leave at any time with their dog if they feel that the dog is not enjoying or benefiting from the play session, or if they are being aggressive or causing stress to any other dogs or owners.

11.1 – XL Bully dogs are only permitted in our fields if they comply fully with UK law, specifically the Dangerous Dogs Act 1991 (as amended) and any subsequent government guidance.

11.2 – Owners/handlers must provide proof, on request, that the dog is:

(a)   On the Index of Exempted Dogs (IED) and has been issued with a Certificate of Exemption;

(b)   Covered by valid third-party liability insurance (as required by law);

(c)    Neutered (by the government-mandated deadline); and

(d)   Microchipped.

11.3 – XL Bullies must be handled only by persons over 18 years of age who are named on the exemption certificate.

11.4 – You must have public liability insurance for the dog and provide it to us in the event of a claim.

11.5 – The dog / handler ratio must be 1:1 at all times unless with other dogs from the same household.

11.6 – No more than one XL Bully may be exercised per handler at a time.

11.7 – If there are dogs from different households, the banned breed will need to remain muzzled and on a lead at all times with the 1:1 handler.

11.8 – The dog must be neutered in line with government rules.

11.9 – The dog must be microchipped.

11.10 – The dog must be kept on a lead and muzzled until the gate is shut when entering the Field.

11.11 – The dog must be put back on a lead and muzzled before opening the gate to leave the Field.

11.12 – All dog leads and muzzles may be removed once in the Field including the XL bully, but when removing leads and muzzles you do so at your own risk and accept full liability for any loss or damage caused. You must also keep the muzzle and lead immediately available.

11.13 – Failure to comply with these terms may result in an immediate ban from future bookings and possible report to the relevant authorities.

11.14 – These terms may be updated at any time to reflect changes in UK law or site policy. It is the responsibility of the dog owner/handler to remain up to date with current requirements.

13.1 – We reserve the right to withdraw permission to use the Field at our discretion, for example during extreme muddy weather conditions, urgent field maintenance or where individuals have not complied with the conditions of use.

13.2 – Bookings cancelled by us due to extreme weather, maintenance, or safety issues will be refunded or rescheduled.

13.3 – We are under no liability for any other expenses incurred or loss sustained by you as a result of the use of the facility being withdrawn at our sole discretion.

13.4 – Customer cancellations made more than 48 hours before the booking start time may be rescheduled once, subject to availability. Please contact us at hello@fiveacresdogfield.co.uk if you need to reschedule your session.

13.5 – Cancellations made within 24 hours of the booking time will not be eligible for refund or reschedule.

13.1 – Five Acres Dog Field accepts no liability for injury, loss, or damage to you, your dogs, property, or vehicles howsoever and by whom so ever caused excepting that caused by our negligence or wilful misconduct.

13.2 – You are fully responsible for any damage or injury caused by your dog or anyone accompanying you.

14.1 – By entering the Field, you consent to such monitoring in accordance with the Data Protection Act 2018 and UK GDPR.

14.2 – We require some of your personal data to allow you to book with us. The data is first name, last name, mobile number, postal address and email address.

14.3 – This data is required so that we an contact you with booking confirmations and gate code emails. Your data is stored with our online booking system provider.

14.4 – Please see our Privacy Policy at www.fiveacresdogfield.co.uk/privacypolicy for more details.

15.1 – We reserve the right to update these Terms at any time. The current version will always be available on our website.

15.2 – These Terms are governed by and construed in accordance with the laws of England and Wales.

15.3 – Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.4 – These Terms do not create any legal rights over the Field and you accept that we maintain control and possession of the Field at all time.